Click for help online with askmyGP
The easiest and fastest way to get any kind of help is with askmyGP. It saves us time too, so please help us to help you.
- Available 24/7 - we respond in working hours, 8am to 6pm Monday to Friday
- We can usually get back to you within the hour, and will see you same day if needed.
- All our registered patients are welcome, parents and carers on behalf of patients too.
- You can name a GP if you wish (so long as they are working today)
- You may prefer a telephone, email or face to face response
- If you would like help to set up, call our usual number
- You can sign up now, with no paperwork
Welcome to Snaefell Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
There is ramped access to the surgery for wheelchair and pushchair users, or for those patients who find stairs challenging. We also have a wheelchair for patient use should this be required. Patients are reminded that this is used at their own risk and that the surgery holds no responsibility for any injury or accident caused during its use.
FAIR PROCESSING NOTICE FOR PATIENTS
Your Information, Your Rights
As your GP practice, we are a ‘data controller’ for any information
that we keep about you and your health.
This Privacy Notice tells you what information we collect about you,
how we store it, and who we share it with - and the reasons why.
All of the different information we keep about your health is looked after
by the staff who look after you. Only the doctors and nurses you have appointments with will be able to access to your information.
The information can only be viewed when absolutely necessary.
What type of information do we keep about you?
- ‘Personal data’. This means any information that can identify who you are.
This includes your name, date of birth, full postcode, address and next of kin;
- ‘Special category / sensitive data’. This means any information about your medical history. It could be when you have come in for appointments, medication you have been given, notes about your care, or treatments.
It could also be social care status, race or ethnic origin.
The personal information we keep about you is to help us provide health or social care or treatment, under the Data Protection Act (DPA) 2018.
Where do we keep your records?
Your personal information is held in both paper and electronic forms for specific amounts of time.
We will always make sure:
- Your records are accurate
- Your records are secure
- You can access your records
What do we do with your information?
Your records are used to manage and deliver your care. This helps us make sure:
- The practice staff have all of the information they need to help them provide you with the best care for your needs.
- The practice staff involved in your care have correct and up-to-date information about you.
- The right information is available in case you see another healthcare professional, or need to see a specialist, social care or health care provider.
Who do we share your information with?
We may need to share information with other organisations such as:
- NHS England
- Public Health England
- Other GP practices, hospitals or ambulance services
- Social Services
What are your rights?
If we need to use your personal information for any reasons that isn’t listed above, we will discuss this with you or your parent(s) / guardian(s) to obtain consent, depending on your circumstances.
The DPA 2018 means that you or your parent(s) / guardian(s) may have the right to:
- Ask to see the personal data we hold about you, such as health records.
- Ask us to correct information in your health records that you think is wrong or incomplete.
- Refuse or take away consent for us to share your health records with others – an example could be using your information for research purposes.
- Ask us to send your personal information to other healthcare providers.
A member of the practice team will make a decision about
whether you can do these yourself, or if it is more appropriate
to involve a parent / guardian.
(Site updated 31/03/2020)